Our 10-year Commercial Warranty covers all furniture from the “Westwing Collection” brand, in concrete seating furniture, tables, cupboards, shelves, beds and chests of drawers. Not included in this Commercial Warranty are other Home & Living products like bathroom textiles, kitchen textiles, bedroom textiles, curtains, cushions & blankets, carpets, decorative items, candles and room fragrances, glasses, kitchen utensils, lighting, pet accessories & supplies, pots & carafes, crockery and cutlery. If you're unsure whether your item is covered, please see the Commercial Warranty Terms & Conditions or reach out to our Customer Care team.

The Commercial Warranty is valid for Westwing Collection Furniture purchased on or after the 01 September 2025 for a period of 10 years from the date the Westwing Collection Furniture was purchased in a Westwing online shop, Westwing retail store or one of our sales partners. You can find the current sales partners here: Where can I visit a Westwing Store? – Westwing Helpcenter.

We want your furniture to last, but some things fall outside the Commercial Warranty. These include:

• Normal wear and tear, scratches, or other damage resulting from improper use, accidents, impacts or other external influences. This also includes colour changes due to incorrect use or handling.
• Damage and discolouration caused by inadequate or improper care or maintenance contrary to Westwing’s care instructions.
• Damage to Furniture that:
  • have been improperly stored, assembled or used,
  • have been changed,
  • were exposed to extreme temperature fluctuations,
  • were exposed to direct sunlight or stored in unsuitable environments such as outdoors or in the bathroom.
• caused by your fault
• caused by force majeure

If you wish to report a warranty claim, you can do so online via our Customer Care Team at https://support.westwing.com/hc/requests/new. To process your claim, please provide proof of purchase (e.g. a receipt or invoice) showing the date and place of purchase, as well as a description of the defect and photos or videos clearly showing the defect.